Privacy Policy

This policy sets out what we do with your data, and also applies to any in-store orders placed.


Who we are?

We operate from our company's registered address, Unit 2, Manor Farm, Scarrington, NG13 9BQ

What information do we collect?

Your name, address, email address, contact number and all web-based contact form information.

Specific requests you make to us, such as powder preference.

We do not use cookies or other technologies to collect data on our website.

How do we use personal information?

Account set up and administration

Providing goods and services

Legal obligations (eg prevention of fraud)

What legal basis do we have for processing your personal data?

We process this information based on your express and/or implied consent.

We are legally obliged to maintain records for up to 7 years and will accordingly retain all necessary information to comply with any relevant legislation.

You may contact us to withdraw your consent, and we will take all possible steps to comply.

When do we share personal data?

We share your data only when it is necessary to process your order or query. So, we’ll share your information with

Our Point of Sale Software - CleanCloud

Our card payment processor - Zettle and Stripe

Our 3rd party cleaners - National Dry Cleaners Winchester St Nottingham

At all possible stages we’ll exchange only the minimum information we are able.

Wherever possible your data is encrypted and stored securely.

Where do we store and process personal data?

Your data will be stored outside the UK via our Point of Sale Software and Accounting Software which is end-to-end encrypted. This means that the data is securely stored in a way that prevents anyone else from accessing it.

How do we secure personal data?

Your data is secured by being encrypted wherever possible, with access limited only to those employees that require it.

For example, these are measures to:

Protect data against accidental loss

Prevent unauthorised access, use, destruction or disclosure

Ensure business continuity and disaster recovery

Restrict access to personal information

Conduct privacy impact assessments in accordance with the law and your business policies

Train staff and contractors on data security

Manage third party risks, through use of contracts and security reviews

How long do we keep your personal data for?

We will store your data as long as is needed to comply with all relevant legislation (such as company record keeping).


Your rights in relation to personal data

You may contact us to see the information we hold for you, to amend or correct errors, or to lodge a complaint.

You may contact us to facilitate any of the above. We will comply with any reasonable request, unless in so doing we put at risk the data of another subject, or to do so would be unreasonable or likely to lead to us being in violation of other legislation.

How to contact us?

By post, email, phone or in person.