Terms & Conditions
Please note that these are subject to change without notice, and do not affect your statutory rights.
It’s your responsibility to ensure that all garments you bring to us to be laundered, dry cleaned or ironed are suitable for that process. Different services are required to be bagged separately. We take no responsibility for any damage caused during the process following our standard procedures.
Basic service wash & dry is a 30 degree wash and tumble dry on a low heat. Suitable items are steam pressed when folded to eliminate excessive wrinkles for you. We may, at our discretion, alter this if we deem it necessary, or if requested. We use a fragranced biological detergent and fabric softener, we can use a non-biological detergent and hypo allogenic softener at your request. Any process is carried out solely at your own risk. Please ensure you thoroughly check all items in your laundry for pens, coins, paper, etc. as we are not responsible for any items lost or damaged as a result of the laundry process. There is a minimum charge of 1kg.
We do not separate colours by default, but will if asked. If we do so, it is at your risk, and we will use our discretion for the best possible result.
Basic service washes are priced at the weight it comes in at, however if any items are wet please let us know and we will re-weigh as it goes out.
All our irons have teflon iron shoes that protect garments from shining, burning and sticking to transfers to help minimise with damages.
Please ensure you collect your laundry on the specified day. Items not collected after 60 days from their collection date will be disposed of. We will try and make contact with you before this.
All duvets are treated with an oxygen bleach stain agent, and all duvets are washed with a biological detergent and fabric softener. Please let us know if you prefer a non biological detergent, but please bear in mind the cleaning results may be effected.
Specific preferences for a deviation from our standard procedures are possible at your request, but any and all risk and liability that arises from them are solely yours.
For scheduled collection/delivery, we require a minimum of 2 hours notice if you wish to change or cancel, if a customer is not at home at the mutually agreed collection or delivery time a £5.00 fee may apply. There is a minimum charge of £15.00 for free collection/delivery. If your order is less than this you will be charge £15.00.
Please be sure to check your laundered / ironed items fully before leaving our premises or on receipt of delivery, as any problems need to be raised before you leave our premises or our delivery driver leaves your home/premises. We reserve the right to dismiss any complaints raised at a later date.
Keep your ticket safe, we may have to request photo ID in the event of you losing your ticket.
We only accept payment by cash, card and pre-payment by bank transfer. We do not accept cheques.
You may provide an itemised list of the contents, which will be checked at each stage, but please note whilst every effort is made to monitor each stage we are unable to guarantee that no loss or damage will occur from following our standard procedures.
If any damage or loss occurs due to our negligence, we will compensate up to a maximum – for an item not older than 3 months – 50% of it’s original value or £50, whichever is the lower amount. In case of an item older than 3 months, we may at our discretion provide compensation to a maximum of £25 and a maximum of £100 for multiple items lost or damaged regardless of age.
Current offers: 2 for £30 any size duvets - must be either synthetic or feather duvets only, wool/silk duvets charged at individual prices.
We offer an account facility for business customers only, we invoice at the end of each month and payment is to be received within 30 days of the date on the invoice. We reserve the right to alter any such agreement with immediate notice.
A penalty charge of 10% of the total will apply for each invoice not paid within their due date. Furthermore, we reserve the right to hold as part-payment any items we currently hold as surety against an unpaid invoice or statement. We will dispose of any items we hold if payment is not paid.
We reserve the right to refuse entry and/or service.