Please note that these are subject to change without notice, and do not affect your statutory rights.

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Laundry

 

It’s your responsibility to ensure that all garments you bring to us to be laundered, or ironed are suitable for that process. Different services are required to be bagged separately. We take no responsibility for any damage caused during the process following our standard procedures. It is your responsibility to ensure that all items that you send to us for cleaning have proper care labels. We do not accept responsibility for items that have missing, unreadable or removed care labels and you accept that all such items are cleaned “at owners risk”

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Our service wash & dry is a 30 or 40 degree wash and tumble dry on a low heat. We may, at our discretion, alter this if we deem it necessary, or if requested.  We use a fragranced biological detergent and fabric softener, we can use a non-biological detergent and hypo allogenic softener at your request. Any process is carried out solely at your own risk. Please ensure you thoroughly check all items in your laundry for pens, coins, paper, etc. as we are not responsible for any items lost or damaged as a result of the laundry process. There is a minimum charge of £20.00 per load.

We do not separate colours by default, but will if asked. If we do so, it is at your risk, and we will use our discretion for the best possible result.

 

Service washes are priced at the weight it comes in at, however if any items are wet please let us know and we will re-weigh as it goes out.

 

All our hand irons have teflon iron shoes that protect garments from shining, burning and sticking to transfers to help minimise with damages.

 

Please ensure you collect your laundry on the specified day. Items not collected after 60 days from their collection date will be donated to charity. We will try and make contact with you before this.

 

All duvets are treated with an oxygen bleach stain agent, and all duvets are washed with a biological detergent and fabric softener. Please let us know if you prefer a non biological detergent, but please bear in mind the cleaning results may be effected. 

 

Specific preferences for a deviation from our standard procedures are possible at your request, but any and all risk and liability that arises from them are solely yours.

 

For scheduled collection/delivery, we require a minimum of 2 hours notice if you wish to change or cancel, if a customer is not at home at the mutually agreed collection or delivery time a £5.00 fee may apply. There is a minimum charge of £22.00 for collection/delivery. If your order is less than this you will be charge £22.00.

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Please be sure to check your laundered / ironed items fully before leaving our premises or on receipt of delivery, as any problems need to be raised before you leave our premises or our delivery driver leaves your home/premises. We reserve the right to dismiss any complaints raised at a later date.

 

Keep your ticket safe, we may have to request photo ID in the event of you losing your ticket.

 

We accept payment by card and pre-payment by bank transfer.

 

You may provide an itemised list of the contents, which will be checked at each stage, but please note whilst every effort is made to monitor each stage we are unable to guarantee that no loss or damage will occur from following our standard procedures.

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Current Offers

 

N/A

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Dry Cleaning/Premium Laundry

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We prioritise non traditional cleaning methods. You hereby acknowledge that we do not use perchlorethylene, the solvent traditionally used by dry cleaners to clean delicate clothes as is often recommended on garment care labels. Instead, in order to avoid it's toxic nature, we generally use an alternative process, called wet-cleaning (based on water, biodegradable detergents and very specific cycles) to clean your garments.

 

You hereby acknowledge that our cleaning method may not respect the care label on your item, and that any damage occuring in the process of cleaning could not be attributed to the non respect of the manufacturer's instructions.

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You hereby acknowledge that wet-cleaning is water based, it cleans much more throughly,  it can show up old damage/dye fade previously hidden and caused by traditional dry cleaning, especially on older garments.

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On specific occasions, where we think that other cleaning methods may be more appropriate, or if we do not have the appropriate equipment on site, we reserve the right to clean, or to ask an external cleaning partner to clean, your item with a method which could be other than wetcleaning. Such method could include use of perchlorethylene, hydrocarbon, or any other method that would provide the best outcome in the view of our partner in the particular instance.

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It is your responsibility to ensure that all items that you send to us for cleaning have proper care labels. We do not accept responsibility for items that have missing, unreadable or removed care labels and you accept that all such items are cleaned “at owners risk”

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Stain Removal

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We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before laundering or wetcleaning and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dye).

It is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.

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VAT

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We will pass on changes in the rate of VAT

If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

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Problems

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If you have any questions or complaints about the services, please contact us within 24 hours from receiving your cleaned items from us.

If you are not 100% satisfied with the quality of our services, we will re-clean and/or re-press your item free of charge if we are notified within 24 hours of collection. The item will need to be unworn, returned in the original packaging and with our tags still attached. If we suspect that the item has been worn, we reserve the right to refuse to re-clean or re-press the item. If an item is re-cleaned because a stain has not been removed in the first clean, the re-clean will be done “at owner’s risk” as we will have to use a stronger method to attempt to remove the stain, which could result in discolouration. Please note that in any case, we cannot guarantee that the stain will be removed.

If any damage or loss occurs due to our negligence, we will compensate up to a maximum – for an wetcleaned item 10x cleaning price. Premium laundered item a maximum of £25 and a maximum of £100 for multiple items lost or damaged.

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Account Facility

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We offer an account facility for business customers only, we invoice at the end of each month and payment is to be received within 30 days of the date on the invoice. We reserve the right to alter any such agreement with immediate notice.

A penalty charge of 10% of the total will apply for each invoice not paid within their due date. Furthermore, we reserve the right to hold as part-payment any items we currently hold as surety against an unpaid invoice or statement. We will dispose of any items we hold if payment is not paid.

 

We reserve the right to refuse entry and/or service.